Get answers to Frequently Asked Questions
Why is it required to upload the business license and other specific documents?
Running a successful virtual business today requires trust and power to beat competitors. Export Portal is an international B2B platform that verifies its clients in order to provide them with transparent, secure, and cost-effective transactions. Thanks to this we have increased our brand integrity in countries all over the world. Each user on our platform is required to provide a package of documents to prove they are trustable and trustworthy. This process is solely for the purpose of account verification. Your information is not shared, sold, or distributed by Export Portal, their subsidiaries, or any other associated companies for any other purposes. If you have any questions or concerns, please contact us.
What types of payments does Export Portal accept?
Export Portal has various payment options. Please follow the link below to see the full list of accepted payments. https://www.exportportal.com/page/payments
How do I deactivate an Export Portal account?
We are sad to see you go! Please note that account deletion is permanent and once deleted, your account cannot be restored. In order to delete your account, please follow these steps: 1. Log into your account 2. Go to your Dashboard 3. Find the button “Account cancellation” in the section “Personal Info” and click on it. If you have any questions or concerns, please contact us.
What is Harmonized Tariff Schedule and how can I find a specific Harmonized Code?
The Harmonized Tariff Schedule is the code for classifying globally traded products. You can find the Harmonized Code for the product you want to sell here: https://hts.usitc.gov/
How do I advertise my products with Export Portal?
Export Portal provides diverse advertising solutions to its sellers and manufacturers. With our help, you can reach and engage with buyers from all around the world, as well as increase your brand awareness. In order to advertize your products on Export Portal, you have to complete your profile information and carefully choose the item title and description. Make it easy for our visitors and verified buyers to find your product. Add tags and attractive prices or discounts to compete with other sellers. We also offer paid promotion options for certified sellers and manufacturers, such as the Feature and Highlight Items options. Details on how they can boost your sales and how to set them up can be found on our User Guide page https://www.exportportal.com/user_guide If you have any further questions, feel free to contact us.
What kind of services does Export Portal provide?
Export Portal is a digital B2B marketplace aiming to be a comprehensive international trade hub for Small and Medium-sized Enterprises (SMEs) and their counterparts. Empowered by our proprietary blockchain technology, Export Portal prioritizes security, transparency, cost-effectiveness, and ease-of-use. Thus, our partners can confidently trade, network, and communicate with other verified companies and experts from all over the world. With Export Portal, SMEs have an exponential growth opportunity – not just geographically, but within their verticals as well. Verified sellers and manufacturers get access to free-listing services, brand promotion on our partners’ websites and social media advertisement. To learn more about our services please follow the link below https://www.exportportal.com/learn_more
How to obtain more information about suppliers?
To view all the companies registered with Export Portal, please go to our business directory by following this link: https://www.exportportal.com/directory/all If you would like to verify the information and contact details of a seller and its company, please go to their "Company account" and view the information in the section "About".
What should I do if I can't find the products I want?
If you have difficulty in searching for specific products, please do not hesitate to contact us for advice or assistance. Export Portal’s Customer Support Team will do its best to help you with this matter. Go to the “Contact Us” page and send us an inquiry or message us through live chat.
Why use Export Portal?
By choosing Export Portal, you open up your business to unlimited opportunities for expansion. When you’re a registered user on our website, you can interact with other businesses around the world. - As a seller, your products will be displayed in the virtual showroom for potential buyers looking for new merchandise to purchase. - As a buyer, millions of products are available for purchase at your fingertips. All sellers are verified registered businesses. - As a freight forwarder, you gain access to new markets. Customers purchase products internationally at Export Portal every single day. Sellers need professional international freight forwarders to get their items to the corresponding buyers. From a database full of orders, you can send quotes to sellers for the items you want to ship. The buyers will decide which quote to use. We designed this process so your business can grow and succeed. - To ensure buyers are protected and easier international transits. Export Portal offers full assistance to its users during a transaction.
What is a Certified Seller?
A Certified Seller is an upgraded seller status. To upgrade, the registered seller needs to meet the following conditions: 1. Hold a business license 2. Have an existing customer base 3. Provide financial statement 4. Provide number of employees 5. Provide clear proof of production capacity By becoming a Certified Seller, you get more buyers, can sell more products, gain more exposure, and receive a free EXIMA membership. You can also share all your products among all Export Portal partner sites around the world.